We want you to be satisfied with your purchase. We are committed to delivering your product in excellent condition and in a timely manner. If you are dissatisfied in any way with your purchase, please contact us within 15 days of your purchase date by visiting our Customer Care area and sending us an email. We would like the opportunity to correct the situation if possible. Depending upon the item you purchased and the reason for your return request, we may require that you ship the item(s) back to us. Unless the item is damaged or defective, or if we made an error in fulfillment of your order, all returns must be shipped back to us postage paid. We reserve the right to charge a 15% return processing restocking fee.

Event Purchases

Many of our events are not refundable with all sales final. If you purchase a ticket for a concert, outdoor event, cooking class, wine dinner or other special occasion, be sure to read the refund policy for that event.

Merchandise Damaged in Shipping

In the event you experience a problem with a shipment of wine or other merchandise we offer for sale, please contact us within five (5) days of when you received the shipment by visiting our Customer Care area and sending us an email. We may ask that you return any unopened bottles for quality control information. At our discretion we may offer a replacement, a discount, a refund or an account credit to be used for a later purchase.

Dissatisfaction with the Quality or Taste of Wine Received

While we work hard to provide as much information as possible to help customers make a selection they will enjoy, we cannot guarantee you will like the taste of every bottle of wine you select. In the event you do experience a problem with the quality or taste of a bottle, please contact us within 15 days of when you receive the item and provide the details of your problem. We will do our best to resolve the problem if at all possible.