We want you to be satisfied with your purchase. We are committed to delivering your product in excellent condition and in a timely manner. If you are dissatisfied in any way with your purchase, please contact us within 15 days of your purchase date by visiting our Customer Care area and sending us an email. We would like the opportunity to correct the situation.

Merchandise Damaged in Shipping

In the event you experience a problem with a shipment, please contact us within five (5) days of when you received the shipment by visiting our Customer Care area and sending us an email. We may ask that you return any unopened bottles for quality control information. At our discretion we may offer a replacement, a discount, a refund or an account credit to be used for a later purchase.

Dissatisfaction with the Quality or Taste of Wine Received

While we work hard to provide as much information as possible to help customers make a selection they will enjoy, we cannot guarantee you will like the taste of every bottle of wine you select. In the event you do experience a problem with the quality or taste of a bottle, please contact us within 15 days of when you receive the item and provide the details of your problem. We will do our best to resolve the problem if at all possible.